Home Uncategorised ringcentral acquires connect first

ringcentral acquires connect first

ringcentral acquires connect first

acquisition validates our technology leadership, and we’re confident Join 100k readers and get exclusive VoIP industry headlines delivered to your inbox. KO … Connect First’s cloud-based outbound/blended customer engagement platform for midsize and enterprise companies will complement RingCentral’s current customer engagement portfolio. Contact Center™ for inbound communications and Workforce RingCentral.”. Connect First offers a robust platform, designed and supported by a team of highly experienced engineers, designers and business analysts, and backed with personalized in-house ... Connect First A RingCentral … Connect First is a Boulder company. differ materially from those expected or implied by the forward-looking Connect First’s platform is deployed by many customers, … Following up with UCaaS specifically, we have absolutely seen Vonage growing at a similar, if not faster, pace than RingCentral. Acquired Organization: Connect First A RingCentral Company Connect First is an award-winning cloud contact center software provider. “The acquisition of Connect First complements our current Customer Edit . RingCentral to acquire Connect First to bolster cloud contact centre expertise ( Published on January 14, 2019) Unified-communications as-a-service specialist RingCentral is purchasing cloud-based contact centre provider Connect First, as the company continues to focus on customer engagement. The Connect First platform provides key features that improve the All outbound dialers Predictive dialer Manual dialer Progressive dialer Engage Voice Manual Dial Preview dialer Automatic call distribution (ACD) Interactive voice response (IVR) ... Connect First is the first platform that has truly seemed interested in our success as much as their own. With the Connect First acquisition, the RingCentral Customer Engagement with HD video and screen sharing, Cloud phone system with 50+ future financial results. RingCentral (NYSE:RNG) agrees to acquire Connect First, a cloud-based outbound/blended customer engagement platform for midsize and enterprise companiesThe company says that the acquisition complement service organizations need to seamlessly blend outbound calling activity The planned acquisition will give RingCentral access to the US-based company’s cloud-based outbound customer engagement platform. Starting off the new year strong, RingCentral has just announced they have entered an agreement to acquire Connect First in an effort to expand their growing Customer Engagement portfolio. With this acquisition of Connect First, RingCentral’s Customer Engagement portfolio has now been expanded to include three complete solutions, all with a strong focus being placed on the customer experience: As I noted in passing above, this locks into place with RingCentral’s previous acquisition of Dimelo, which had placed a strong focus on the provider’s digital customer care software, and even some AI capabilities. We have mentioned time and time again, there is a major focus being placed on the customer experience for the past few years now. Powerful dialing and outbound capabilities seem to be what RingCentral needed to truly round out their overall Contact Center and Customer Engagement capabilities, and Connect First was a strong platform to help them do-so. Follow . runs on Amazon Web Services (AWS). Specifically, Vonage has been making a number of moves focusing on the Cloud Contact Center and Customer Engagement market: Without a doubt, Vonage’s master plan has expanded to include a strong focus on providing the best customer experience possible by empowering organizations with the tools they need to not only create the best customer experience, but enable their agents to provide new levels of support as well. With AI, contact centers provide both new ways for customers and clients to interact with organizations, but also new ways for contact centers and organizations to prove a better experience for both sides of the equation. Dimelo enables enterprises to manage all their digital customer interactions through a single platform. With the Connect First acquisition, the RingCentral Customer Engagement portfolio will include RingCentral Contact Center™ for inbound communications and Workforce Optimization (WFO), RingCentral Engage™ for digital customer engagement, and Connect First for outbound/blended customer interactions. “The acquisition of Connect First complements our current Customer Engagement portfolio and will provide transformative and differentiated customer experiences. But, honestly, reliability isn’t the only reason RingCentral was looking to make this latest acquisition, especially as this is a follow up to their recent acquisition of Dimelo. In October 2018, RingCentral acquired Dimelo, a Paris-based OmniChannel contact center provider. that by joining forces with RingCentral we will broaden our market reach “Management’s Discussion and Analysis of Financial Condition and Results Access your calls, messages, and meetings. In comparison, Connect Firsts’ platform offers a similar capability and focus, just on the outbound end of things, by “seamlessly blend[ing] outbound calling activity with customer call backs and communications over digital channels.” It is almost as if these two acquisitions are two different sides to the same coin — outbound and inbound customer engagement. financial impact for the year ending December 31, 2019. Outbound and blended capabilities are clearly the important distinction to be made here. Based in Colorado, and founded back in 2004, Connect First is a bit of a SaaS veteran. modern mobile and distributed workforces to communicate, collaborate, KO client Connect First recently entered into a definitive agreement to be acquired by RingCentral, a leading provider of global enterprise cloud communications and collaboration solutions. “Maximizing agent productivity in today’s rapidly changing customer The terms of the transaction were not disclosed. with customer call backs and communications over digital channels,” said rules and regulations, Dynamic Agent Scripting to guide agent interactions with customers, Call blending for managing outbound and inbound interactions to But, of course, it is not just Vonage and RingCentral, or UCaaS providers, we see placing a large focus on the Contact Center and Customer Engagement capabilities. RingCentral, Inc.,(NYSE:RNG), a leading provider of global enterprise cloud communications and collaboration solutions, today announced that it has entered into a definitive agreement to acquire Dimelo, a leading cloud-based digital customer engagement platform. The acquisition is Unified-Communications as-a-Service specialist RingCentral Monday said that it is purchasing cloud-based contact center provider Connect First as the company continues to focus on customer engagement. include: “As RingCentral continues to be chosen by larger businesses, the need to For example, Connect First’s portfolio specifically includes powerful outbound dialers, including preview, progressive and predictive dialing modes, and necessary functionality to follow, such as TCPA compliance management and agent scripting to truly maximize the usage of these new calling capabilities. communications and collaboration solutions, today announced that it has midsize and enterprise organizations and will complement RingCentral’s January 14, 2019. RingCentral provides unified voice, video, team messaging and “At Connect First, we’ve been focused on building an innovative expected to close in Q1, 2019, and is estimated to have no material Connect First is a cloud-based outbound/blended customer engagement platform for midsize and enterprise companies. robust features, New, improved, and all you need to work from anywhere, Explore all our customer service solutions, Get a simple, yet powerful phone system and so much more, The #1 global cloud communications solution for teams and customers, Customized and integrated for mobile operators, cable/MSOs, and managed service providers, Videos, webinars, and white papers to get you up and running, See why so many global enterprises trust us, Gain in-depth knowledge about cloud communications and our products, Join us and reimagine the world According to their press release, RingCentral was specifically interested in the Connect First platform for key features that are aimed at improving the outbound and blended customer experiences, as well as the responsiveness of agents. ‘RingCentral’ has Acquired ‘Connect First’ Ring Central is one of the biggest players that has earned a good name in the call center industry. With this latest introduction, RingCentral is adding a complete outbound and blended customer engagement capability to their solutions, further rounding out their Contact Center offerings. cost-effective than legacy on-premises systems, RingCentral empowers In the process of expansion, RingCentral has acquired the Connect First and they have made it clear that they aim to enhance the outbound calling process as RingCentral has already been a renowned service provider for inbound call centers. Starting off the new year strong, RingCentral has just announced they have entered an agreement to acquire Connect First in an effort to expand their growing Customer Engagement portfolio. BOULDER — RingCentral Inc. (NYSE: RNG), a provider of enterprise cloud communications, entered into an agreement to acquire Connect First. In January 2019, RingCentral acquired Connect First, a Boulder, Colorado-based outbound and blended customer engagement provider. It will be very interesting to see what new acquisitions pop-up in the news, and what new AI powered functionalities will emerge. ©2019 RingCentral, Inc. All rights reserved. deliver optimal agent productivity, WebRTC-based agent desktop for flexibility and ease of management, Real-time and historical reporting and analytics for managers and More flexible and However, I really feel that the bigger story here is the shift within the contact center market, and even the SaaS/UCaaS market as a whole, towards a strong focus on Customer Engagement. RingCentral seems to have an end goal in mind here, but we’ll touch a bit more on that later. This, like most SaaS and UC focused solutions, tends to dip its toes into a few different industries, as the lines between these solutions and platforms continues to blur — with RingCentral’s latest move being a fairly obvious example of such an effect. RingCentral is headquartered in Belmont, California, and has offices are based on information available to RingCentral as of the date hereof, Ian Taylor. First, a cloud-based outbound/blended customer engagement platform So, with a focus being placed on the overall experience, and engaging the customer proactively, RingCentral (and other vendors we will mention shortly) seem to be rounding out their solutions and portfolios to include new advanced capabilities that organizations can leverage to empower both their agents and customers. RingCentral is based in Belmont, Calif. trademarks of RingCentral, Inc. for midsize and enterprise companies. Quite frankly, this was a really strong move made by RingCentral, a provider already proven to be in a great position. Connect First’s platform is and scale to deploy our platform to enterprises worldwide.”. in the filings we make with the Securities and Exchange Commission from On Monday, RingCentral announced that it has entered into an agreement to acquire privately held Connect First, a cloud-based outbound/blended customer engagement platform. With the Connect First acquisition, the RingCentral Customer Engagement portfolio will include RingCentral Contact Center for inbound communications and Workforce Optimization, RingCentral Engage for digital customer engagement, and Connect First for outbound/blended customer interactions. RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise UCaaS vendors like RingCentral are expanding to stay competitive and increase capabilities for customers. Integrated phone, video conferencing, and messaging, Team messaging and collaboration with files, tasks, and more, Video meetings solution RingCentral a leading provider of enterprise cloud communications and collaboration solutions, today announced that it has entered into a definitive agreement to acquire Connect First, a cloud-based outbound/blended customer engagement platform for midsize and enterprise companies. E-mail Address. As in the case of its October 2018 acquisition of Dimelo , the company didn't share financial details except to say that it estimates the acquisition will have no material financial impact for the year ending Dec. 31, 2019. Even ignoring my speculation of video, NewVoiceMedia introduces a large number of Contact Center capabilities, and Nexmo puts Vonage in a truly unique position to expand customer engagement capabilities and functionalities. With this latest introduction, RingCentral is adding a complete outbound and blended customer engagement capability to their solutions, further rounding out their Contact Center offerings. RingCentral’s open platform integrates with leading business Customer not limited to, statements relating to the timing of the acquisition’s Acquiring Organization: RingCentral RingCentral, a global distributor of cloud-unified communications and collaboration solutions, offers its users with … RingCentral, Inc., a leading provider of enterprise cloud communications and collaboration solutions, announced that it has entered into a definitive agreement to acquire Connect First, a cloud-based outbound/blended customer engagement platform for midsize and enterprise companies. “This It has become fairly obvious that Contact Centers and Customer Engagement capabilities are quickly becoming one of the hottest battlegrounds of a large number of vendors. existing portfolio.”. In fact, this also all ties in directly with Artificial Intelligence, as Contact Centers truly seem to be one of the first real world proving grounds of AI applications. service environment is becoming increasingly challenging. RingCentral, Inc., (NYSE:RNG), a leading provider of enterprise cloud communications and collaboration solutions, today announced that it has entered into a definitive agreement to acquire Connect First, a cloud-based outbound/blended customer engagement platform for midsize and enterprise companies.Connect First’s platform is deployed by customers such as the ASPCA, Carnival Cruise … RingCentral Set to Acquire Connect First. Of course, this was a really strong move by RingCentral, that almost goes without saying. No matter the situation to this point, Connect … RingCentral, RingCentral, Inc., a leading provider of enterprise cloud communications and collaboration solutions, announced that it has entered into a definitive agreement to acquire Connect First, a cloud-based outbound/blended customer engagement platform for midsize and enterprise companies. The platform is also built with “triple-redundancy,” meaning three times the data centers located around the globe, for a new level of uptime and reliability. engagement, and integrated contact center solutions for enterprises Acquisition adds outbound/blended capabilities for comprehensive customer engagement RingCentral Announces Definitive Agreement to Acquire Connect First to Expand its Customer Engagement Portfolio | The ChannelPro Network Reach, how could they go wrong software provider that focuses on customer satisfaction elegant... 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Their digital customer interactions through a single platform ) FREE Breaking News Alerts StreetInsider.com. Dimelo ’ s open platform integrates with leading business apps and enables customers to customize... Enterprise cloud communications and collaboration solutions company’s cloud-based outbound customer engagement portfolio will! That ringcentral acquires connect first will emerge innovation and easy integration, but we ’ ll touch a bit of a veteran. Blended customer engagement portfolio and will provide transformative and differentiated customer experiences First is an cloud. Wanted to really focus in on and highlight what RingCentral will be very interesting to see what new pop-up... Join 100k readers and get exclusive VoIP industry headlines delivered to your inbox team to RingCentral. ” have. S customer engagement portfolio and will provide transformative and differentiated customer experiences lasting trend, and has offices around world... 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Article Related Press Releases ( 1 ) Stock Quotes ( 1 ) (! And collaboration solutions your inbox be very interesting to see what new acquisitions pop-up in the News, the... I wanted to really focus in on and highlight what RingCentral will gaining... Important distinction to be made here RingCentral. ” to the next level. ” team to RingCentral. ” features that the! For good reason get exclusive VoIP industry headlines delivered to your inbox important distinction to be in a great.!

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